OFS HUB — Internal Operations System

OSF runs two skateparks serving a team of around thirteen people across admin, crew, and rookie roles. Operations were paper-based: shift handovers, cash counting, inventory, cleaning logs, and incident reports lived in sheets, memory, and informal messages. The system needed to simplify the work without flattening the informal team culture that makes the parks function.

The complexity was not only technical. Different roles needed different permissions, while sensitive workflows — money handling, safety incidents, approvals — had to be reliable enough for daily use. A key design condition was that OSF operates across two parks: many workflows overlap, but not every employee works in both places and not every routine is identical. The system therefore separates park-specific data while allowing people with access to toggle between OSH and SKUR13 and clearly see what belongs where. The challenge was to add structure without imposing process for its own sake.

I worked in weekly co-design cycles with stakeholders, using real friction points from the parks as the brief. Each feature solved an operational pain point, from shift routines to reconciliation to cleaning accountability. I built the system in Base44 with React and Tailwind for rapid iteration and deployment; it is live in both parks and updated monthly based on crew feedback.

OFS HUB replaced paper-and-memory operations with a daily-use tool, digitalizing sensitive workflows around money, safety, and handovers while preserving team culture. It is live and actively used across both OSF locations — a direct application of service design as systems work that makes people’s work lives better.